Practical Empathy

本书目录

Table of Contents
Chapter 1: Business Is Out of Balance
Chapter 2: Empathy Brings Balance
Chapter 3: Put Empathy to Work
Chapter 4: A New Way to Listen
Chapter 5: Make Sense of What You Heard
Chapter 6: Apply Empathy to What You Create
Chapter 7: Apply Empathy with People at Work
Chapter 8: Apply Empathy Within Your Organization
Chapter 9: Where Do You Go from Here?
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